FAQ

It is National Cash Transfer Office, an arm of National Social Investment Programme (NSIP) under the Federal Ministry of Humanitarian Affairs, Disaster Management and Social Development responsible for the management of the Conditional Cash Transfers (CCT) to the poor and vulnerable groups in Nigeria under the Household Uplifting Programme (HUP).

It was established by the Federal Government to address the consumption needs of the poorest and most vulnerable households and improve human capital development of the citizens.

  • To ensure that only eligible households from the social register are selected as beneficiaries into the programme.
  • To set up state implementation structures (SCTU) including local government area and community levels.
  • To engage payment service providers through transparent and open process to facilitate cash transfer to caregivers in the beneficiaries’ households.
  • To ensure all beneficiary households are paid as at when due through selected payment service providers.
  • To facilitate empowerment of poor and vulnerable households (PVHHs) to establish sustainable livelihood.
  • To facilitate the early resolution of grievances at all levels.

No, only the poor and the vulnerable households identified and captured in the National Social Register (NSR) will be enrolled into the programme.

To enable beneficiaries and community members air their opinion, lay complaints and have an avenue where such complaint can be resolved.

  • Sign Memorandum of Understanding (MoU)
  • Adopt the Programme Implementation Manual (PIM)
  • Develop the State Social Register (SSR)
  • Establish State Cash Transfer Unit (SCTU)
  • Establish Desk Offices (DOs) in local government secretariats

States and LGAs will receive financial and technical support from Federal Government to carry out their responsibilities. The State Government will provide personnel and logistics support. States will be expected to ensure that supply side facilities are provided as needed for co-responsibilities.

  • Electronic end-to-end payment
  • Credentials. NCTO will issue CCT programme identity card containing bio-metrics of beneficiaries upon enrolment of the eligible households.
  • Special provisions. Each beneficiary has a unique identifier encoded in barcode and will be employed for cashing out.

Communities that have limited access to technological infrastructure, such as mobile phone coverage and internet, and financial infrastructure, will be paid using offline technology by utilizing the services of MMOs (Mobile Money Operators).

The payment will be made once in two months (six times in a year).

The benefits of the approach include:
1. To ensure that cash benefits reach those intended.

2. To ensure an electronic trail of Cash Transfers is established, strengthening transparency, accountability, efficiency and safety.

The payment system will transfer cash benefits directly from NCTO at Federal level to beneficiaries using commercially available payment services and minimize the role of intermediaries. 

The NASSP-SU is a follow-on operation to the NASSP and intends to build on and scale up the existing delivery system to provide shock responsive safety nets and to extend regular social assistance to the poor and vulnerable.
The project is designed to offer time-limited cash transfers in response to recent shocks (food price inflation) in rural as well as urban areas. The project will also extend the duration of support to the current beneficiaries of NASSP regular cash transfer program – yet to receive 18 cycles of benefits.

The broad objective of the project is to expand coverage of shock responsive safety net support among the poor and vulnerable and strengthen the national safety net delivery system.

No, it is aimed at cushioning the economic hardship being experienced by identified rural and urban households due to the ongoing economic reforms of Government.

Beneficiaries of NASSP SU are sourced from the National Social Register targeting poor and vulnerable rural households and the Rapid Response Register targeting poor and vulnerable urban households.

First, you must be identified and registered in the National Social Register, Rapid Response Register and other acceptable Registers of poor and vulnerable households in Nigeria. You will then be enrolled with your account details for direct payment to your account.

If you are eligible and enrolled, you will benefit N75,000 direct payment to your account i.e. N25,000 per month.

If you are eligible and enrolled, you will benefit direct payment to your account for three months.

You can NOT benefit without a NIN or BVN.

You will not benefit from NASSP SU if you have received N10,000 (ten thousand Naira) 18 times during NASSP (HUP-CCT).

A Grievance Redress Mechanism is set up at the Community, LGA and SCTU levels to address complaints and pleas emanating from the beneficiaries and community members. Beneficiaries are free to lay (Register) their complaints at any level they are comfortable with. At the community level, the Cash Transfer Facilitators (CTFs) are available to receive your complaints. You may complain about the CTF if not satisfied with the LG GRO, State GRM or call the following lines: 08138021083, 07011312860 or our Toll-Free line on MTN 969 to register your complaints.